Refund policy

At Parts Monkey, we keep it straightforward. Here is everything you need to know about 
returning an item. 
⏳ The Golden Rule 
● Return Window: All return requests must be raised from your Parts Monkey customer 
account within 4 business days of delivery.

Return Scenarios & Coverage

Reason for    Return	Who Pays Shipping & Customs	What You Need to Know
Our Mistake (Wrong item sent)	Parts Monkey	Full refund including  shipping/customs. We may ask  for photo/video proof.
Your Mistake (Ordered wrong part)	Subject to Approval	We reserve the right to approve  or deny the return.
Change of Mind	Customer	You must cover all return  shipping and customs charges.
Damaged in Transit	Parts Monkey	Must be reported within 1  business day of delivery. We  will ensure a favorable  resolution.

 

Item Condition Requirements

● Original Packaging: Items returned without their original box/packaging may not be 
eligible for a refund. 
● Unused Only: Used or "attempted to be used" parts cannot be returned unless you can 
prove it was absolutely necessary to do so (e.g., to test for an inherent defect). 

Refunds & Currency 

●Processing Time: We process your refund the same day your return is approved, or the day we receive the item back at our parts center. 
● Bank Clearance: How long the money takes to hit your account depends entirely on your bank's processing times. 
● Exchange Rates: All financial settlements are calculated using the bank-approved currency conversion rate of that specific day.